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Getting Support

The team responsible for the Ping DevOps program does not have access to the user account system on the Ping Identity website. If you have trouble with your account and are unable to follow these instructions to enroll, the issue is probably with your credentials in our system. Please contact your sales representative at Ping Identity Support.

Ping Identity DevOps Registration

Registering for Ping Identity's DevOps Program provides you with credentials that enable you to easily deploy and evaluate Ping Identity products using trial licenses automatically using tools and platforms like Helm or Kubernetes.

To register for the DevOps Program:

  • Make sure you have a registered account with Ping Identity. If you're not sure, click the link to Sign On and follow the instructions to access your account.
  • If you don't have an account, create one here.
  • When signing on, select Support and Community in the Select Account list.
  • After you're signed on, you're directed to your profile page.
  • In the right-side menu, click Register for DevOps Program. Register for DevOps

A confirmation message will be shown and the DevOps credentials will be forwarded to the email address associated with your Ping Identity account.

Saving Credentials

When you receive your key, follow the instructions below for saving these with the pingctl utility.

Example:

  • PING_IDENTITY_DEVOPS_USER=jsmith@example.com
  • PING_IDENTITY_DEVOPS_KEY=e9bd26ac-17e9-4133-a981-d7a7509314b2

Saving Your DevOps User and Key

The recommended way to save your DevOps User/Key is to use the Ping Identity DevOps utility pingctl.

pingctl setup

You can find installation instructions for pingctl in the pingctl Tool document.

To save your DevOps credentials, run pingctl config and supply your credentials when prompted.

When pingctl is installed and configured, it places your DEVOPS USER/KEY into a Ping Identity property file found at ~/.pingidentity/config with the following variable names set (see the following example).

PING_IDENTITY_DEVOPS_USER=jsmith@example.com
PING_IDENTITY_DEVOPS_KEY=e9bd26ac-17e9-4133-a981-d7a7509314b2

After you've configured these settings, you can view them with the pingctl info command (credential values are masked by default, use pingctl info -v to show unmasked).

Resending your DevOps User and Key

If you have misplaced or lost your DevOps User/Key, there are two convenient ways to recover it.

  • If you have configured pingctl, the PING_IDENTITY_DEVOPS_USER and PING_IDENTITY_DEVOPS_KEY can be printed by entering the following command: 

    pingctl info -v

  • If you did not save the credentials in the pingctl tool, you can recover your credentials by logging in to your Ping Identity account.

  • Navigate to Sign On and follow the instructions to access your account.
  • When signing on, select Support and Community in the Select Account list.
  • After you're signed on, you're directed to your profile page.
  • In the right-side menu, click Register for DevOps Program again. A confirmation message will be shown and the same DevOps credentials will be resent to the email address associated with your Ping Identity account.